Wednesday, September 17, 2014

Central MMPs


Income Tax

The Income Tax Department of India is implementing a plan for setting up a comprehensive service that enables citizens to transact all businesses with the Department on an anywhere, anytime basis. Return of income for companies, has to be filed compulsorily online every year.
The objective of the Income Tax MMP is:
  • Systems Integrator and Databases Migration & Consolidation: Have a single ITD application running over a single national database with BCP and DRS.
  • PAN Module and PAN Related Services: Provide PAN card to citizens and improve authentication for all major financial transactions.
  • Electronic filing of Income Tax Returns: To enable all taxpayers to fulfill their statutory obligation of filing their Income Tax Return electronically- 'Anytime', 'Anywhere', securely and conveniently using the Internet.
  • Tax Information Network (TIN): Deliver more than 18 e-services to the taxpayers through digitization of all processes, filing of forms/applications, digitization of tax payments, authentications, tax credit verifications and refund processing. Many TIN services are disseminated through 1750 NSDL facilitation centers set up all over country. TIN infrastructure also serves the ITD manpower and the Central Government in day to day monitoring of taxpayers data and in taking informed policy decisions.
  • Refund Banker Scheme: Fast track issue of refunds through agency bank (SBI) and enable web based tracking of refund status.


Central Excise

  • The Central Board for Excise and Customs (CBEC) has brought about a major change in the way the Central Excise and Service Tax formations conduct their regular business vis- Ã -vis the trade & Industry, by developing and deploying a software application called Automation of Central Excise and Service Tax (ACES). 

  • ACES aims at improving tax-payer services, transparency, accountability and efficiency in the indirect tax administration in India. This application has automated all major processes in Central Excise and Service Tax through a web-based and workflow-based system.


  • The Government of India has recognized the need to modernize the Central Government offices through the introduction of Information and Communications Technology. 
  • The e-office Mission Mode Project has been taken up by the Department Of Administrative Reforms and Public Grievances (DAR&PG) in order to improve efficiency in government processes and service delivery mechanisms. 
  • NIC is the technology partner of DARPG for implementing e-Office MMP. 
  • e-Office is aimed at increasing the usage of work flow and rule based file routing, quick search and retrieval of files and office orders, digital signatures for authentication, forms and reporting components.

  • e-Office framework presently consists of e-File, e-Leave, e-Tout, Knowledge Management System , Personnel Information System, Collaboration & Messaging Systems.

e-Office is not merely an initiative for office automation but also a highly citizen oriented reform. As a result of e-Office, the offices would have less paper work, and the ambience of the office will substantially improve. The delays in the movement of papers and files will be greatly reduced. The common citizen will get much better services from the Government Departments, and will also find the atmosphere pleasing and welcoming.



  • Insurance is perceived to be a big opportunity business in India today. 
  • The huge population base and largely untapped market areas have provided a strong growth to this business in the last few years. Despite the impressive growth, the penetration of insurance in the country continues to be low. A large majority of the Indian population do not have Life and Health Insurance cover. This only highlights the growth potential of this sector in the coming years. 
  • Through the General Insurance Business (Nationalisation) Act, 1972, 107 insurers were amalgamated and grouped into four companies viz. the National Insurance Company Ltd., the New India Assurance Company Ltd., the Oriental Insurance Company Ltd. and the United India Insurance Company Ltd.

The opening up of the Insurance sector for private participation has led to dynamic changes. In the last few years, a fairly large number of insurers, both life and non life, have established their presence in India leading to increased competition for the Public Sector Insurance Companies. Private players rely on technology to attract new customers through Innovative products, smart marketing and aggressive distribution. Customer service is the hallmark of this sector and hence it became imperative for the Public Sector Insurance Companies to computerize their operations and leverage the latest technology to provide a world class service experience to the customers through personalized products and services. With this view, the Insurance MMP was conceptualized.
The Mission of the Insurance MMP is:
"Development of an Integrated Information technology solution for better service delivery mechanism of Public Sector Insurance Companies"

Immigration, Visa and Foreigner’s Registration & Tracking (IVFRT)

  • India has emerged as a key tourist destination, besides being a major business and service hub. 
  • Immigration Check Post is the first point of contact that generates public and popular perception about the country, thus necessitating a state of the art system for prompt and user-friendly services. Within the generic objective of facilitating legitimate travellers without compromising security, it is necessary to develop a secure, integrated service delivery framework to enhance security and facilitation in the Visa issuance process, and the Immigration function besides fortifying the Foreigners registration processes for effective tracking of foreigners. 
  • The Passport, Visa issuance & consular matters, Immigration, Foreigners registration & tracking and Emigration are inter-related subjects involving the Ministries of Home Affairs (MHA), External Affairs (MEA), Overseas Indian Affairs (MOIA), Central Board of Excise & Customs, and Civil Aviation. 
  • Many other Ministries in the Government of India (M/o Health and Family Welfare, M/o Tourism, M/o Commerce, etc.) also have a stake in this project. 
  • The project for modernization and up-gradation of Immigration services is identified and included as one of the MMPs to be undertaken by the Ministry of Home Affairs under the National e-Governance Plan (NeGP).

The project will be implemented across 169 Missions, 77 ICPs (Immigration Check Posts), 5 FRROs (Foreigners Regional Registration Offices), and FROs (Foreigners Registration Offices) in the State/District Headquarters.



  • The vision of the MCA21 project implemented by the Ministry of Corporate Affairs (MCA), Government of India, is "to introduce a service-oriented approach in the design and delivery of Government services".
  • Its mission is "to build up a secure portal that offers availability of all registry related services including filing of documents, registration of companies and public access to corporate information. The portal services can be accessed/ availed from anywhere, at any time that best suits the corporate entities, professionals and the public at large".

The project will be integrated with the National e-Governance Services Delivery Gateway (NSDG),which will help extend MCA services to businesses via multiple front-end delivery channels, and which will also help provide other value-added services over and above the base services offered by MCA21.



The unique identification project was conceived as an initiative that would provide identification for each resident across the country and would be used primarily as the basis for efficient delivery of welfare services. It would also act as a tool for effective monitoring of various programs and schemes of the government.
The concept of a unique identification was first discussed and worked upon in 2006 when administrative approval for the project Unique ID for BPL families was given on March 3rd, 2006 by the Department of Electronics & Information Technology, Ministry of Communications and Information Technology. This project was to be implemented by the NIC over a period of 12 months. After several rounds of discussions by various stakeholders and on the recommendation of the Empowered Group of Ministers (EGoM) for collation of the two schemes - the National Population Register (NPR)/MNIC under the Citizenship Act, 1955 and the Unique Identification Number (UID) of the Department of Electronics & Information Technology, the Unique Identification Authority of India (UIDAI) was constituted and notified by the Planning Commission on 28th January, 2009 (vide notification no A- 43011/02/2009- Admn -I) as an attached office under the aegis of Planning Commission. The UIDAI was given the responsibility of laying down the plan and policies to implement the UID scheme, to own and operate the UID database and be responsible for its update and maintenance on an ongoing basis.

National Population Register

  • The National Population Register (NPR) is a Register of usual residents of the country. 
  • It is being prepared at the local (Village/sub-Town), sub-District, District, State and National level under provisions of the Citizenship Act 1955 and the Citizenship (Registration of Citizens and issue of National Identity Cards) Rules, 2003. 
  • It is mandatory for every usual resident of India to register in the NPR. 
  • A usual resident is defined for the purposes of NPR as a person who has resided in a local area for the past 6 months or more or a person who intends to reside in that area for the next 6 months or more.


The pensions MMP is primarily aimed at making the pension/ retirement related information, services and grievances handling mechanism accessible online to the needy pensioners, through a combination of interactive and non-interactive components, and thus, help bridge the gap between the pensioners and the government.
The pensioner's portal operates at three levels, which are interlinked:
  • Pensioner's Association level (at State Headquarters initially)/ Pensioners Level
  • Central Ministry/Department level
  • Central level (Nodal) - Department of Pension & Pensioners' Welfare



  • The Consular, Passport and Visa (CPV) Division of the Ministry of External Affairs (MEA) provides passport and consular services to Indian citizens through the Central Passport Organization (CPO), and consular and visa services to foreign nationals and Indians residing overseas through the passport, visa and consular wings of over 160 Missions and Posts abroad.
  • The Passport MMP is an attempt by the Central Passport Organization to keep pace with such phenomenal increase in the workload, by innovative measures involving change in processes and infusion of technology.



  • The Banking MMP is yet another step towards improving operational efficiency and reducing the delays and efforts involved in handling and settling transactions. 
  • The MMP which is being implemented by the banking industry aims at streamlining various e-services initiatives undertaken by individual banks. 
  • Implementation is being done by the banks concerned, with the banking Department providing a broad framework and guidance.

Evolution of core banking technology in India has brought in the convenience of "anytime, anywhere banking" to Indian customers. There is now a movement towards integration of core banking solutions of various banks, which is expected to bring in operational efficiency and reduce the time and effort involved in handling and settling transactions, thereby improving customer service and facilitating regulatory compliance.


  • Modernisation of Postal Services has been undertaken by the Department of Posts through computerization and networking of all post offices using a central server-based system, and setting up of computerised registration centres (CRCs).

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